 |
 |
 |
|
| Frequently Asked Questions:
|
||||
How do we send you your photographs? How long will it take for me to receive my photographs? I have bought photographs from you, but I wish to change the license type. What do I do? What format and what size are the images distributed in? Can I buy exclusive rights to an image? My ISP blocks emails with large attachments. How can I receive the images via email? |
||||
| Q: | How do we send you your photographs? | |||
| A: | Unless you have selected to have your photographs
sent to you on CD, you will be sent them via email. We normally
aim to do this the same day, except at weekends when it may take
a little longer. |
|||
| Q: | How long will it take for me to receive my photographs? | |||
| A: | This depends on the method by
which you have requested them. If you have requested them on CD
they will normall be sent the following day by royal mail 1st class
delevery. If they are to be sent electronicaly, we will normally
do this the same day/evening, except at weekends when in both cases
it may take a little longer. |
|||
| Q: | I have bought photographs from you, but I wish to change the license type. What do I do? | |||
| A: | If this occurs, then please contact
us and we will discuss your requirements with you. |
|||
| Q: | What if I want to buy several photographs and have them delivered on CD? Will I have to pay for postage multiple times? | |||
| A: | No. When selecting your first photograph, select
the delivery method 'On CD - First Image'. On the subsequent photographs
make sure to select the delivery method 'On CD - Subsequent Image'.
By doing this you will not incur additional and excessive delivery
and handling costs. |
|||
| Q: | What format and what size are the images distributed in? | |||
| A: | Generally, files are in JPEG format and were
encoded with the highest quality settings. The image sizes vary.
In any case, information about each image can be found in the single
image view and by clicking the 
in the bar immediately above it. |
|||
Q: |
Can I buy exclusive rights to an image? | |||
| A: | Mostly our licences are non-exclusive. However,
if you contact us we can sometimes negotiate an exclusive-use licence. |
|||
| Q: | My ISP blocks emails with large attachments. How can I receive the images via email? | |||
| A: | Please advise us in the 'notes to seller field'
when making payment and we will provide you with a link to download
the image instead. Alternatively, you can ask for the images to
be sent on CD at an additional cost. |
|||